CONTACT CENTRE SERVICES
Our business process outsourcing services are pivotal in achieving significant risk and cost reductions, while also improving business transparency and efficiency. Our BPO services are outsourced either by way of “purchase of seat” or delivery of service. We have the proven ability to securely transfer and manage large volumes of data, provide regular feedback and meet service level expectations. We have an experienced business process outsourcing team, both in inbound and outbound contact.
OBJECTIVES
EXECUTION
In applying our integrated BPO model, we are able to effectively process and analyse direct sales, leveraging off the customer inflow from our call centre and field agents.
- Inbound sales & response handling
- Outbound Telesales & Telemarketing
- Up-sell & Cross-sell initiatives
- Lead generation & appointment bookings
Altitude BPO aims to outline our customers’ journey and nurture this experience to align with the overall goal of achieving a successful interaction and transaction. We achieve this by adopting a personalised customer experience.
- Proactive customer contact
- Courtesy calls
- Welcome calls
- Satisfaction surveys
- Market research
- VIP customer programmes
Our BPO customer service team is readily available to support the various stages of a transaction. In doing so, we are able to effectively connect our customers with the services and products to purchase.
- Help Desk
- Inquiry Desk
- Competition Lines
- Data Cleaning
- Account Queries
- Complaint Management & Resolution Management
STREAMLINE YOUR CONSUMER JOURNEY
UPSKILL YOUR WORKFORCE
- The Park on 16, 789 16th Road, Midrand, 1632
- enquiries@altitudebpo.co.za
- +27 10 0705298
Let's Connect
Altitude BPO is a Licensed Financial Services Provider FSP no: 49833 Registration no: 2018/403797/07